telehealth & IN OFFICE THERAPY

Updated June 2024

Schedule a free 20-minute phone consultation

New Client Paperwork

Returning Client Paperwork

Group Participants

Free Consultations
To schedule a free phone consultation using my online consultation calendar, please use the ‘Schedule A Consultation’ links on this site.  You are also welcome to email me directly at [email protected].  I look forward to connecting with you soon.

Telehealth Sessions
I offer Women’s Therapy & Counseling via a HIPAA compliant platform called SecureVideo Zoom.  Each time we meet, you will receive a single-use link.  Please check your Spam/Junk folder prior to our first appointment.

In Office Sessions
I offer In Office Women’s Therapy & Counseling on Saturdays and Sundays in Sandy Springs.

Email
I use Hushmail for HIPAA compliant encrypted email.  To receive and send Hushmail, you will need to establish a free account.  As a reminder, your emails are only as secure as the security offered by your email provider.

Text
SMS texting is not HIPAA compliant.  Please use SMS texting only for scheduling and do not include personal information.  If you do include personal information via SMS you understand I am unable to guarantee your privacy or confidentiality.

Can We Work Together?
You must be a Georgia resident to schedule Telehealth or In Office therapy with me.
Georgia — Licensed Clinical Social Worker #CSW003082

Scheduling Hours
Monday-Friday
10 am-7 pm
Telehealth

Saturday-Sunday
10 am-7 pm
In Office

Accepted Insurance & Payment Options
PRIVATE PAYMENT – Payment may be made by FSA/HSA, debit or credit card.  

AETNA – In Network Provider via Headway.  To use Aetna insurance, please establish a free Headway.com account.  Headway will only be used to process your claims – not for scheduling appointments. 

MEDICARE PART B – In Network Provider.  Please include your Medicare ID#, your address, and your date of birth when scheduling your initial consultation.

ALL OTHER PLANS – Out of Network Provider.  Payment is made at the time of our sessions.  Superbills are provided.  Please see below for more information about Out of Network services.

PAYMENT OPTIONS – FSA/HSA, Debit Card or Credit Card.  

Private Pay | Out of Network Fees**
60 Minute Therapy Session                   240.

60 Minutes Paperwork                            120.

*DISCOUNT – A 17% discount is available for pre-payment of 10 or more sessions.

Billing and Insurance
I use Headway to process all Aetna claims and fees.

I use JaneApp and Stripe to process all other professional fees.   “ML.LCSW” will appear on your statement. 

If you are filing for Out of Network reimbursement with your insurer, I supply a Superbill (statement) any time you request it.  Please see below.

‘How Much Will My Insurer Reimburse Me for Out of Network Sessions?’
Please contact your insurance company and ask:

  1. Does my policy include Mental Health / Behavioral Health Out of Network benefits?
  2. What is the “Usual & Customary” fee for a 90837 CPT Code (60 minutes outpatient therapy) in my Zip Code?
  3. What percentage of the “Usual & Customary” fee will I be reimbursed?
  4. What is the exact dollar amount I will be reimbursed per therapy session?
  5. How soon can I expect to be reimbursed for each session?

To Request a Superbill
Click on any Superbill link above, complete the information and submit as requested.  Or send me an email with “Superbill Request” in the subject line to [email protected]You must list the dates of service you would like included on your Superbill along with your residential address and date of birth each time you request it.  

2-Day | 48 Hour Cancellation & Rescheduling Policy
Please note I require a minimum of 48 hours notice for cancellations and rescheduling.  Because I hold your appointment time exclusively for you, and I am unable to offer it to others, appointments cancelled within 48 hours are billed at your full fee.  Thank you for your understanding.

Social Media Policy
I maintain a professional presence only on LinkedIn, Instagram and Facebook.  Postings on these platforms are for professional and informational purposes only.  For your privacy, safety and protection, I do not accept invitations or connect with clients, potential clients or former clients on social media platforms of any kind.

Live Social Media Policy – I have not, and do not, participate in chat rooms, bulletin boards, or other live, interactive Social Media such as Reddit, YouTube Live or any form of live interactive social media or streaming.  If you believe you have seen my photo and/or comments on any interactive platforms, unfortunately, these were/are the result of digital identity theft, fraud and impersonation, and a violation of the 1998 US Identity Theft & Assumption Deterrence Act.

Contact Me
For promptest response, please contact me via HIPAA compliant email ([email protected]).  You are also welcome to text (not HIPAA compliant) or call 770-313-7768.

Visit me on:

Psychology Today

EFT International

Association for Comprehensive Energy Psychology

Time Magazine Online

Tapping for Your Health (Natural Awakenings 1)

New Nonprofit to Promote, Spread EFT (Natural Awakenings 2)

Tapping Classes Offered in Decatur (Natural Awakenings 3)

Melissa Lester, LCSW

© melissalesterlcsw.com 2024